Back Office/Call Centers/Data Centers Articles

Article | September 30, 2004
Contact Centers 2004 - The Year of Big Picture Thinking   

As we reflect on the year just ended and look forward to the future, we see an industry that is thriving, yet undergoing tremendous transition. Our... More>>


Article | September 30, 2004
Contact Center Site Selection, Parts 1 and 2   

The following is a two part article focusing on site selection for contact centers. Part one examines the processes for conducting these searches,... More>>


Article | September 30, 2004
Site Selection for the Technology Industry   

The technology industry is experiencing renewed growth, and the outlook for many new and emerging industries is nowbrighter than ever. Spending on... More>>


Article | March 31, 2004
Location Strategic Planning   

This article examines the latest thinking relative to the design of corporate location strategy. One overarching force shaping location strategy is... More>>


Article | March 31, 2003
Site Selection for the Metals Industry   

Each year, a hundred or more new metal manufacturing plants are located in the U.S. In addition, two to three times as many companies make the... More>>


Article | December 31, 2002
Site Selection Criteria for Defense Firms   

In recent years the defense industry has been transformed and modern customer service practices have been employed throughout every organization,... More>>