Back Office/Call Centers/Data Centers

Article | September 30, 2004
Contact Center Site Selection, Parts 1 and 2   

The following is a two part article focusing on site selection for contact centers. Part one examines the processes for conducting these searches,... More>>


Article | September 30, 2004
Site Selection for the Technology Industry   

The technology industry is experiencing renewed growth, and the outlook for many new and emerging industries is nowbrighter than ever. Spending on... More>>


Development News | April 21, 2004
Buffalo Welcomes Geico   

Saying “in Buffalo, you have a combination of smart and friendly,” Warren Buffett played a key role in the recent announcement that GEICO... More>>


Article | March 31, 2004
Location Strategic Planning   

This article examines the latest thinking relative to the design of corporate location strategy. One overarching force shaping location strategy is... More>>


Development News | February 15, 2004
Citicorp Seeks Incentives for Call Center   

Seeks more than $2.3MM in incentives according to published reports. More>>


Development News | January 29, 2004
Telerx Chooses Penticton as Site for New Contact Center   

Telerx, a leading outsource partner that provides world-class customer care services, has chosen Penticton as the location for its fifth customer... More>>


Development News | December 10, 2003
Dallas Telecommunications Firm Selects Odessa, Texas   

The Telvista Company, a Dallas-based provider of outsourced technical support, customer service and help desk solutions, will join Texas governor... More>>


Development News | November 19, 2003
Louisville Area Grows As Spot for Call Centers   

Good quality workforce has created thousands of jobs for call centers in the area. For the rest of the story, click below. More>>


Article | March 31, 2003
Site Selection for the Metals Industry   

Each year, a hundred or more new metal manufacturing plants are located in the U.S. In addition, two to three times as many companies make the... More>>


Article | December 31, 2002
Site Selection Criteria for Defense Firms   

In recent years the defense industry has been transformed and modern customer service practices have been employed throughout every organization,... More>>