Winter 2004 | Trade and Industry Development
 

Winter 2004

Trade & Industry Development Magazine

Pursue the Potential Pittsburgh Property Pronto... By now we've all seen the IBM commercials on T.V. advertising e-business on demand. From the Business Genie, to the 30-second site selection decision (Nextel's flip phone executive meeting), these commercials create a world where decisions and solutions come easily. While we can't do magic at T&ID, we do have some solutions that will help in your next location decision. In this issue, dedicated to site selection for technology companies and call center operations, we tap into the vast knowledge of leading site selection experts, as well as industry outlooks provided by AEA and CIAC.

In this issue

Canada: Where Does Canada Fit into Your Contact Center Strategy?

BY: Ross Richardson

Many American companies, under pressure to reduce costs and gain access to fresh labor pools, are interested in an offshore location for their call centers. However, they may be aware of political pressure to keep jobs in the United States. Also, they’re starting to hear stories about the challenges of locating this vital part of their company’s operations in far-flung places like the Philippines and India. more....

  Features
1
Site Selection for the Technology Industry
2
Contact Center Site Selection, Parts 1 and 2
  Outlooks
1
High Tech Industry Sheds More Than One-Half Million Jobs in 2002
2
Contact Centers 2004 - The Year of Big Picture Thinking
  Special Reports
1
Corporate Headquarters Site Selection
2
A Technology Company's Call Center Search
  Spotlights
1
Governor Arnold Schwarzenegger: California's Last Action Hero?
2
Tennessee: Technology & Call Centers 2004
3
Canada: Where Does Canada Fit into Your Contact Center Strategy?
4
Florida: Innovation Hub of the Americas