South Carolina

SC: Cross Country Home Services Announces Expansion in Anderson County

6 Dec, 2011

Investment expected to create more than 100 new jobs
Map of South Carolina highlighting Anderson County

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Cross Country Home Services (CCHS), a provider of home warranty services, today announced plans to expand its existing operations in Anderson County. The $140,000 investment is expected to generate more than 100 new jobs.

“We are proud to report we continue to hire locally, and we’re so pleased our company’s success has the important added benefit of helping to lower South Carolina’s unemployment rate,” said Joe Incandela, CEO of CCHS. “Our committed, talented team has made CCHS a great place to work, and in turn, we have experienced unprecedented growth which has such a positive ripple effect on the Anderson community.”

Cross Country Home Services operates a customer service center in Anderson County to support home warranty holders with claims or questions. The company will expand its call center operations.

“What we want everyone across this state to see is that we’re working everyday not only to recruit new businesses to South Carolina but also take care of the ones we already have here like Cross Country Home Services. Anderson County and our entire state have a real reason to celebrate – 100 new jobs – and we’ve only just begun,” said Gov. Nikki Haley.

Cross Country Home Services began its operations in Anderson County in 2008, locating in an old Winn Dixie building. The center began with 25 employees and has grown to about 250.

“South Carolina continues to be a great place to do business. Cross Country Home Services reinforces the fact that our business-friendly climate is helping create new jobs. We thank Cross Country Home Services for the company’s continued commitment to our state,” said Bobby Hitt, Secretary of Commerce.

The company has also worked to develop the local workforce. In 2011 alone, Cross Country Home Services associates completed 42,000 hours of new hire and recurrent training. The company’s Anderson staff also plays an active role in local community betterment programs by donating time and services to such organizations as Toys for Tots, Meals on Wheels, and the Salvation Army.

“Cross Country Home Services continues to deliver on their original promise to the City of Anderson,” said Anderson Mayor Terence Roberts. “That promise was to create new jobs in times of economic uncertainty for our community. We are pleased to have them here.”

“Anderson County is extremely proud of the relationship with Cross Country Home Services and the wonderful jobs they provide. We applaud their efforts and futuristic thinking especially in the current economy. We thank Cross Country and Mike Roneker, site director, and appreciate the addition of more than 100 jobs to our county and the multiplier effect of those jobs and growth it brings.”

The majority of new employees will be placed in the customer service department, and the additional new hires will be placed in the authorization department. Individuals interested in applying for a position at CCHS should apply online at, or call 866.484.8172 for more information.


About Cross Country Home Services
Cross Country Home Services Inc. (CCHS) is a leader in helping companies drive revenue and customer loyalty through a comprehensive set of home warranty products, home service plans and homeowner emergency assistance programs. For more than 30 years, CCHS has provided programs to clients in the financial services, insurance, real estate and utility industries, as well as affinity groups. The company is focused on operational excellence—from client support, service network management and marketing, to customer service—to ensure its clients’ programs run smoothly and deliver results. Headquartered in Fort Lauderdale, Fla., CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States. To learn more about CCHS, please visit:

About S.C. Department of Commerce
As South Carolina’s leading economic development agency, the Department of Commerce works to recruit new businesses and help existing businesses grow. This year, Commerce won the Gold Shovel Award and the Deal of Year Award from Area Development magazine. Commerce has been part of recruiting world-class companies to South Carolina such as Boeing, Bridgestone, Continental,, Heinz, ZF Group, BMW and Google Inc. Commerce also supports small and existing business, rural development initiatives and offers grants for community development. For more information, visit

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