Back Office/Call Centers/Data Centers

Print
UT: AAA to Create Nearly 600 Jobs at New UT Member Service Call Center

20 Feb, 2015


California, Nevada and Utah announced plans to open a new call center that will bring nearly 600 new jobs to Clearfield, Utah. Set to be open as early as April 2015 and be fully operational by January 2016, the Member Service Center will dispatch roadside service technicians to 4.2 million AAA members, including nearly 200,000 in Utah.

"Utah is known for its talented, educated workforce and strong technology infrastructure, so we are confident that Clearfield is the right place to grow our business and hire local employees who are passionate about providing outstanding service to our members," said Jim Twardos, executive vice president, Member Experience and Road Service Operations for AAA Northern California, Nevada and Utah. "As we plan our club's growth for the next 100 years, this hiring initiative will bring the club's total workforce to more than 2,800 employees – nearly a 30 percent increase."

When the Member Service Center opens, employees will be available 24 hours a day, seven days a week to respond quickly to AAA members who request road service for problems such as dead batteries, flat tires, or other automotive emergencies. AAA responds to about 2.5 million emergency road service calls annually, with a total annual call volume reaching nearly 3.5 million.

The Member Service Center will be located at 888 South 2000 East in Clearfield and will house call-center operations in 55,000 square feet of a two-story office campus.

"We are excited that AAA has selected Clearfield as the site to expand its service operations," said Clearfield City Mayor Mark Shepherd. "As a highly respected company, they will be a valuable asset to Clearfield as they bring high-quality employment opportunities to our residents and those of our neighboring communities. The number of jobs they bring should have a significant economic impact on our city."

"We are excited to have such a high caliber company like AAA locate in Davis County," added Davis County Commissioner Bret Millburn. "AAA is steeped in a long history of providing outstanding customer service to their members and will find the caliber of workforce here in Davis County is a perfect connection in carrying that tradition forward.  In addition, AAA being located centrally inDavis County will provide a live, work and play opportunity for our residents.  We welcome AAA to Davis County!"

AAA takes pride in providing excellent service to members who need assistance. Hiring is now underway to find and train employees who can provide the knowledgeable and caring service for which AAA is known. For employment information and application instructions, please visit the "Careers" section at AAA.com.

AAA Utah offers a wide array of automotive, travel, insurance, DMV, financial services and consumer discounts to more than 183,000 members. AAA has been a leader and advocate for the safety and security of all travelers since it was founded more than 114 years ago. 

Print