Report: Healthcare Employees Now Out of the Loop on Technology Decisions
18 May, 2020
- Employees understand that tech advances offer exciting possibilities. Yet, they say technology investments do not necessarily improve performance. While almost half report that their employer introduced a new technology in the last two years, only 29 percent say the company invests in the right technology to support them. And just 42 percent think technology change has had a positive impact on their organization.
- Employees are not confident about technology change because they are not getting necessary support from their employers. More than three-fourths of healthcare workers say they need more skills to adapt to advancing technology, yet only 44 percent report that their company gives them the right level of support to understand and benefit from new technology solutions.
- The best way to give employees the right support when implementing technology is to ask them what they need. Yet, employers are not communicating with employees about technology decisions. Less than two in ten healthcare workers are asked for their input on technology decisions. And, 13 percent are completely unaware of technology changes in their company. For the outlier companies that do solicit employee feedback, they typically do so after a solution has been purchased. The lack of early feedback from the employees actually using the solutions can undermine the investment in technology.
- Understand the real problem at hand. A new technology won’t override outdated business process, broken cultures or skills gaps.
- Test the hypothesis and gain vital insights in the process. Resist the urge to conduct root cause analysis of a business challenge in isolation of the employees doing the work every day.
- Understand the human ROI. The best technology solutions get the most out of humans
- Assess tomorrow’s impacts today. Think strategically about how implementation of a new technology will impact the current and future workforce.