SoundThinking, Inc., a leading public safety technology company, announced the opening of its new Alert Review Center (ARC) in downtown Orlando. The office will serve as the permanent home for the company’s SafePointe® alert review operations, bringing formerly distributed roles into a centralized facility to strengthen team collaboration, training consistency, and real-time coordination.
The ARC plays a vital role in supporting SafePointe, SoundThinking’s AI-enabled weapons detection system. When SafePointe identifies a potential threat, trained reviewers in the ARC analyze the alert in real time—often within seconds—to provide customers with timely, accurate information to support safety operations in hospitals, casinos, corporate campuses, and other public spaces across the country where SafePointe is deployed.
This investment supports the growth of the SafePointe solution in these verticals to address and mitigate workplace violence and enhance overall security.
The Company expects that the facility will be staffed by nearly 30 full-time employees once hiring is complete. The consolidation brings roles that were previously remote and based across multiple states into the downtown facility, contributing to the region’s growing technology and public-safety workforce.
Located in 1,872 square feet of office space in the Regions Bank Tower, the center demonstrates SoundThinking's long-term commitment to downtown Orlando through a three-year renewable lease.
“SoundThinking’s decision to locate its Alert Review Center in the heart of downtown Orlando strengthens our growing ecosystem of innovative employers,” said David Barilla, Executive Director of the Downtown Development Board and Community Redevelopment Agency. “Their investment brings high-quality public-safety jobs to the urban core and reinforces the strong momentum we’re seeing as more companies choose downtown as a place to grow, collaborate, and contribute to our vibrant community.”
“We are pleased to establish Orlando as the permanent home for our Alert Review Center,” said Ralph Clark, President and CEO of SoundThinking. “Centralizing our operations in one location strengthens team cohesion and allows us to tap into Orlando’s strong talent market and business-friendly environment. We are proud to invest in the region and to support safer public spaces through responsible, human-in-the-loop alert review.”
The ARC is now fully operational and supporting SafePointe customers nationwide.