KS: Charter to Open Overland Park Customer Retention Center, with 510 Jobs
19 Nov, 2021
Kansas Gov. Laura Kelly applauded Charter Communications’ plan to open a new customer retention center in Overland Park - creating 510 new full-time jobs by the end of 2022. The leading connectivity provider’s expansion will invest $18.9 million in the Overland Park community.
“Our top-tier workforce and pro-business environment make Kansas an ideal location for Charter Communications’ expansion,” said Governor Laura Kelly. “This $18.9 million investment, and the 510 high-paying jobs it will create, is a big deal for our state and economy. My administration will keep investing in the tools that make Kansas the best place in the nation to do business.”
Charter is a leading broadband connectivity company and cable operator serving over 31 million customers in 41 states — including more than 130,000 customers in Kansas — under the Spectrum brand of Internet ®, TV, Mobile and Voice services.
“Broadband investments are taking off in Kansas and Charter Communications has a leading role in making that happen,” Lieutenant Governor and Commerce Secretary David Toland said. “By significantly expanding its existing investment and bringing many more jobs to the State, Charter is clearly signaling that the educated workforce and quality of life Kansas offers is top notch.”
Charter’s new Kansas center will provide support for customers from across the country in choosing the right Spectrum Internet®, TV, Mobile and Voice services to best fit their needs. The new center is expected to open in early 2022 and hiring is set to begin in late 2021.
“This expansion is big news for Overland Park—we’re talking over 500 new, good-paying jobs and a significant, $18.9 million investment in the community. I’m excited to welcome the opportunity to our area, though I’m not surprised Charter is attracted to the thriving business environment and workforce here in the Kansas Third,” said Representative Sharice Davids (KS-03). “This is an exciting step as we continue to recover from the pandemic, and I look forward to seeing the positive impact on our local economy from Charter’s investment.”
“A diverse and talented workforce in Overland Park and surrounding areas, combined with our strong partnerships with the State of Kansas and the Overland Park Chamber of Commerce, made expansion here an obvious choice,” Dave Lampman, Group Vice President of Retention at Charter, said. “We look forward to beginning the hiring process soon, in support of our commitment to deliver outstanding service to our customers while providing excellent career opportunities in the community.”
Residents in Overland Park and the surrounding area will benefit from these new, full-time, growth-opportunity roles, which offer competitive starting pay of at least $18 an hour plus target commissions and lucrative incentive opportunities. Along with highly competitive wages, Charter provides comprehensive employee benefits, including medical, life and disability; a market-leading 401(k) savings plan; tuition reimbursement; plus free and discounted Spectrum services.
“Our region’s strong workforce continues to attract investment from premier companies like Charter Communications,” Overland Park Mayor Carl Gerlach, said. “As we work to recover from the pandemic, there is no doubt that these kinds of opportunities are vital to help boost the health of our economy. We welcome their expansion and the many additional jobs they will create in the crucial field of telecommunications.”
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