The South Carolina Department of Commerce announced that SYKES Enterprises Inc. will be expand its presence in South Carolina and create 900 new jobs with investments in Greenwood, Williamsburg and Sumter Counties.
SYKES will expand its presence in Greenwood County creating 400 new jobs, expand its Williamsburg County operations creating 400 new jobs and establish new operations in Sumter County creating 100 new jobs. On Friday, May 1, SYKES held ribbon-cutting celebrations in Greenwood and Williamsburg Counties to formally announce expansions in those locations.
“We continue to see a strong demand for outsourcing amidst current economic conditions as businesses continue to look to SYKES to entrust their customer care needs allowing them to focus on core competencies, leverage efficiencies and provide for the efficient use of capital,” said Chuck Sykes, SYKES President and CEO. “Our expansion of three South Carolina sites within our U.S. operations, which has now added to our overall global footprint, is evidence of how SYKES is adapting to meet the continued demand. I am confident the commitment, dedication and outstanding work ethic SYKES found in South Carolina will lead to success for our clients and for the new communities in which we operate.”
SYKES provides customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.
“SYKES is a global leader, providing management solutions and services in the business process outsourcing arena. SYKES’ investments in our state are another sign that our business-friendly climate and skilled workforce are working to attract new investment, help existing businesses grow and encourage job creation throughout the state. We look forward to long and prosperous relationship with SYKES as they grow their operations in South Carolina,” said Joe Taylor, Secretary of Commerce.
SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides services through multiple communication channels including phone, email, web and chat.
Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For more information visit www. sykes.com. Individuals interested in job opportunities with SYKES can contact readySC or the local One Stop Center in their county.
About S.C. Department of Commerce
As South Carolina’s leading economic development agent, the Department of Commerce works closely with economic development professionals throughout the state to recruit new businesses and jobs and help existing businesses grow. In 2008 Commerce recruited a record 18,993 new jobs and $4.17 billion in capital investment. Many well-known names and world-class companies chose to invest in South Carolina during 2008, some of which include: Target Corp., Home Depot, Heinz, Monster, American Titanium Works, BMW, Michelin and URS Corp. Commerce also assists companies in locating buildings and sites in which to operate, offers grants for community development and infrastructure improvements and provides tools to enhance workforce skills. For more information, visit www.SCcommerce.com.
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