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Laura Grimes

Harrington Consulting Group


Laura Grimes

Laura Grimes, president of Harrington Consulting Group, is a consultant in the areas of successful business planning, project management, traffic engineering and resource management. Laura has developed unique operational solutions for companies facing the challenges of managing multiple skills in multiple centers, including site selection and facility design. She has taught and lectured at several universities and has published articles on Resource Management, Statistical Analysis, Facility Design and Site Selection. Laura is on the faculty for the University of Phoenix and a Certified Consultant with Incoming Call Management Institute.


Article | September 30, 2004
Contact Center Site Selection, Parts 1 and 2   

By: Laura Grimes,Mark Seeley

The following is a two part article focusing on site selection for contact centers. Part one examines the processes for conducting these searches,...more >>


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