TID Contributors

Print
Steve Brubaker

Customer Care Partners


Steve Brubaker

Steve Brubaker is CEO of Customer Care Partners, which helps companies attract and retain valued customers. Customer Care Partners provides a systematic approach for engaging employees to develop lasting relationships with customers to grow the brand. Steve is co-author of “Taking Your Customer Care to the Next Level” and is a sought-after speaker on topics such as how to create a personalized customer care experience, how to ensure all employees deliver a consistent face for the brand, and how to keep workers motivated.


Article | October 6, 2020
COVID-19 Accelerates Call to Bring Customer Support Jobs Home to the U.S.   

By: Steve Brubaker

Offshore outsourcing has been a hot topic for many years and gained tremendous momentum in the 1990s and early 2000s with companies intently focused...more >>


Print