Back Office/Call Centers/Data Centers


VA: New Insurance Firm To Create 70 Jobs in Henrico County

October 18, 2021

Richmond National Group, Inc. will establish its headquarters in Henrico County and is expected to create 70 new jobs over the next three years. more >>

FL: National Clothing Company Moves HQ to Southwest Florida

October 18, 2021

Matilda Jane Clothing, a girls' and women’s apparel company from Indiana run by a former Chico’s FAS executive, has relocated its headquarters to... more >>

FL: Digital Identity Network to Employ 500+ at New Tampa Office

October 13, 2021, the secure digital identity network, announced recently the opening of a new office in Tampa, Florida. more >>

FL: TD Bank to Open Call Center in Jax, Bringing 250+ Jobs to Area

October 11, 2021

TD Bank says it will bring more than 250 jobs to Northeast Florida over two years. more >>

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VA: Prince William Co. Issues New Structure Policy for Data Centers

April 12, 2021

Prince William County, Va., recently issued Building Development Policy and Procedures for New Structures – Data Center Buildings. more >>

MD: Maryland Accepting Applications for Data Center Tax Incentive Program

October 26, 2020

Applications are now being accepted for the Data Center Maryland Sales and Use Tax Exemption Incentive Program. more >>

Commerce Secretary Wilbur Ross Concludes SelectUSA Investment Summit

June 17, 2019

Business leaders and economic development officials from 79 global markets and 49 U.S. states and territories attended the recent SelectUSA... more >>

Government Contact Center Satisfaction Drops to 6-Year Low, Study Says

June 3, 2019

CFI Group's 2019 Government Contact Center Satisfaction Index (GCCSI) fell to 63, as measured on a 0-100 scale, down 7% from 2018. more >>

Peoria AZ is the SMART Choice for Business Location

Peoria AZ is the SMART Choice for Business Location

September 25, 2017

From its stunning topography to diverse workforce, Peoria Arizona is becoming an increasingly popular place to live, work and invest. Peoria is in a... more >>

TX: Univ. Texas-San Antonio to Hold Coding Boot Camp Sept. 9

July 29, 2019

The University of Texas at San Antonio announced the launch of its first coding boot camp, in partnership with workforce accelerator Trilogy... more >>


Case Studies

blank Case study | April 30, 2018
The Key to Central Louisiana’s Success: A Strong Workforce   

By: Jennifer Alten

Central Louisiana is thriving. One major reason is the area’s strong workforce, which is driving regional growth and productivity. More>>

North Port, Florida:  Its Pro-Business Climate is Sizzling Case study | March 5, 2013
North Port, Florida: Its Pro-Business Climate is Sizzling   

By: Jennifer Alten

The City of North Port, Florida, is the state’s 7th-largest city, and one of the fastest-growing, but what sets it apart is its pro-business... More>>

North Port, Florida Case study | March 9, 2011
North Port, Florida: New Development and Rapid Growth Makes This Buzzing Community a Smart Place to Live and Work   

By: Jennifer Alten

Though it has roots as a retirement community, today the city of North Port, Florida, is anything but. Over the past 10 years, this thriving city in... More>>

Building in College Park Case study | November 16, 2010
The Future of Business in Georgia... College Park   

By: Trade & Industry Development

College Park is home to Fortune 1,000 companies such as Chick-Fil-A and AirTran Airways. The city operates the largest public access Compressed... More>>

White Papers

IndustryWeek White Paper | March 1, 2019
2017 Manufacturing Salary Survey   

2016 was a good year for manufacturing leadership: Job satisfaction was up, and so was pay. Medical device manufacturing took the lead in salaries,... More>>

White Paper | February 16, 2017
12 Mistakes to Avoid in Site Selection   

Study of a few critical mistakes site selectors can make that undermine analysis, lead to risk, higher cost, unfavorable operating conditions. More>>

White Paper | February 17, 2014
United States Office Outlook - Q4 2013   

​In 2013, the U.S. office sector handed in its best performance in seven years. Leasing activity increased, absorption neared 40 million square... More>>


blank Article | January 5, 2021
COVID-19 Has Upended the Traditional Company-Worker Location Dynamic

By: Didi Caldwell

Since the end of WWII, the world’s manufacturers have pursued the lowest cost of production with little regard to tariffs, trade policy and...   More>>

blank Article | January 5, 2021
Workplace Flexibility: Getting to the Other Side of COVID-19

By: Megan Spinos

2020 was a year of relentless uncertainty, and that uncertainty has extended into the real estate world to our expectations about the future of...   More>>

blank Article | January 5, 2021
Short-Term Realities and the Commercial Real Estate Long Game

By: Fred D. Burkhardt

The immediate and short-term realities of the commercial real estate market are, to put it mildly, somewhat murky. The most significant factors...   More>>

blank Article | January 5, 2021
Lessons from Financial Services and Other Corporate Headquarters Relocations: Even in a Pandemic, the Fundamentals Remain the Same

By: Leslie Wagner

In 2021, the key drivers of corporate office relocations have changed quite a bit, though the fundamentals have remained steady. A company’s...   More>>

blank Article | October 6, 2020
COVID-19 Accelerates Call to Bring Customer Support Jobs Home to the U.S.

By: Steve Brubaker

Offshore outsourcing has been a hot topic for many years and gained tremendous momentum in the 1990s and early 2000s with companies intently focused...   More>>