Back Office/Call Centers/Data Centers



UT: LoanPro Software to Expand Farmington HQ, Bringing 459 Jobs

January 20, 2022

LoanPro Software, LLC will expand its Farmington headquarters, bringing up to 459 new high-paying jobs in the next 16 years. more >>

call center

LA: New Customer Care Center in Shreveport to Create 600 Jobs

January 19, 2022

New $1.5 million customer care center estimated to result in 914 direct and indirect jobs. more >>


CA: Adidas to Expand Marketing, Sales, Design Operations in Downtown L.A.

January 14, 2022

Adidas has signaled a major expansion of its Los Angeles operation with the lease of 107,000 square feet of downtown office space. more >>


UT: ARCO Design/Build Expands National Presence with New SLC Office

January 10, 2022

ARCO Design/Build, a national general contractor focused on industrial markets, has recently expanded into Utah with a new office. more >>

TexAmericas Center Multi-Tenant Spec Building

October 19, 2021

Now available for SALE or LEASE more >>

VA: Prince William Co. Issues New Structure Policy for Data Centers

April 12, 2021

Prince William County, Va., recently issued Building Development Policy and Procedures for New Structures – Data Center Buildings. more >>

MD: Maryland Accepting Applications for Data Center Tax Incentive Program

October 26, 2020

Applications are now being accepted for the Data Center Maryland Sales and Use Tax Exemption Incentive Program. more >>

Commerce Secretary Wilbur Ross Concludes SelectUSA Investment Summit

June 17, 2019

Business leaders and economic development officials from 79 global markets and 49 U.S. states and territories attended the recent SelectUSA... more >>

Government Contact Center Satisfaction Drops to 6-Year Low, Study Says

June 3, 2019

CFI Group's 2019 Government Contact Center Satisfaction Index (GCCSI) fell to 63, as measured on a 0-100 scale, down 7% from 2018. more >>

Peoria AZ is the SMART Choice for Business Location

Peoria AZ is the SMART Choice for Business Location

September 25, 2017

From its stunning topography to diverse workforce, Peoria Arizona is becoming an increasingly popular place to live, work and invest. Peoria is in a... more >>

TX: Univ. Texas-San Antonio to Hold Coding Boot Camp Sept. 9

July 29, 2019

The University of Texas at San Antonio announced the launch of its first coding boot camp, in partnership with workforce accelerator Trilogy... more >>


Case Studies

blank Case study | April 30, 2018
The Key to Central Louisiana’s Success: A Strong Workforce   

By: Jennifer Alten

Central Louisiana is thriving. One major reason is the area’s strong workforce, which is driving regional growth and productivity. More>>

North Port, Florida:  Its Pro-Business Climate is Sizzling Case study | March 5, 2013
North Port, Florida: Its Pro-Business Climate is Sizzling   

By: Jennifer Alten

The City of North Port, Florida, is the state’s 7th-largest city, and one of the fastest-growing, but what sets it apart is its pro-business... More>>

North Port, Florida Case study | March 9, 2011
North Port, Florida: New Development and Rapid Growth Makes This Buzzing Community a Smart Place to Live and Work   

By: Jennifer Alten

Though it has roots as a retirement community, today the city of North Port, Florida, is anything but. Over the past 10 years, this thriving city in... More>>

Building in College Park Case study | November 16, 2010
The Future of Business in Georgia... College Park   

By: Trade & Industry Development

College Park is home to Fortune 1,000 companies such as Chick-Fil-A and AirTran Airways. The city operates the largest public access Compressed... More>>

White Papers

CGS White Paper | January 1, 2022
Trends 2021: Outsourcing Decisions & Customer Services Investments in Light of Changes from 2020   

As a result of the disruption caused by COVID-19 in 2020, four trends came to the fore: work from home, customer behavior, digital transformation and... More>>

IndustryWeek White Paper | March 1, 2019
2017 Manufacturing Salary Survey   

2016 was a good year for manufacturing leadership: Job satisfaction was up, and so was pay. Medical device manufacturing took the lead in salaries,... More>>

White Paper | February 16, 2017
12 Mistakes to Avoid in Site Selection   

Study of a few critical mistakes site selectors can make that undermine analysis, lead to risk, higher cost, unfavorable operating conditions. More>>


blank Article | January 6, 2022
Workforce Housing: The New Employer Issue

By: David G. Gaines

The demand for housing that can be afforded by the workforce has increased in various portions of the country. As employers seek to recruit skilled...   More>>

blank Article | January 6, 2022
Evolving Financial Services Needs Are Causing Changes on the Ground

By: Tracey Schelmetic

A crisis such as a pandemic often comes with renewed scrutiny on corporate behavior. During the last national crisis – that of the 2008 economic...   More>>

blank Article | January 6, 2022
The Commercial Market: Then, Now and into 2022

By: Fred D. Burkhardt

Unsurprisingly, the global pandemic is at the root of the bad news in the real estate market. Restrictions and lockdowns facilitated significant...   More>>

blank Article | January 6, 2022
Corporate Headquarters and Relocations: Is Talent Tipping the Scales?

By: Leslie Wagner

With talent leading the way, the decision about where to locate is becoming more important than ever before. A multitude of perspectives needs...   More>>

blank Article | January 5, 2021
COVID-19 Has Upended the Traditional Company-Worker Location Dynamic

By: Didi Caldwell

Since the end of WWII, the world’s manufacturers have pursued the lowest cost of production with little regard to tariffs, trade policy and...   More>>