Back Office/Call Centers/Data Centers


UT: Financial Tech Co. Brex to Open in Salt Lake Valley, Creating 1,000 Jobs

September 16, 2019

Financial technology company Brex will open a new location in the Salt Lake Valley, creating up to 1,000 new jobs over the next seven years. more >>


Sitel to Hire 1,500 in North America During Annual Hiring Week

September 13, 2019

Sitel Group plans to hire 1,500 full-time associates to support client programs across multiple flagship contact center locations in North America. more >>


TN: HCTEC to Expand in Lewis County, Creating 100-Plus Jobs

September 11, 2019

Healthcare IT company HCTec officials continues to expand its operations in Hohenwald, Tenn., creating more than 100 new jobs. more >>


TX: Percepta Opens Ford Customer Service Center in Houston, to Hire 500

September 11, 2019

Percepta announced the opening of its newest contact center in Houston, to support Ford Motor Company customers and dealers. more >>


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Commerce Secretary Wilbur Ross Concludes SelectUSA Investment Summit

June 17, 2019

Business leaders and economic development officials from 79 global markets and 49 U.S. states and territories attended the recent SelectUSA... more >>


Government Contact Center Satisfaction Drops to 6-Year Low, Study Says

June 3, 2019

CFI Group's 2019 Government Contact Center Satisfaction Index (GCCSI) fell to 63, as measured on a 0-100 scale, down 7% from 2018. more >>


Survey: Only 30% of Midsized Call Centers Confident in Ability to Meet Customer Needs

May 13, 2019

An independent research study conducted by consulting firm Frost & Sullivan, found that 64% of midsized call centers surveyed recognize the connected... more >>


Reports: Contact Centers Adding AI to Become More Intelligent, Responsive

April 15, 2019

Contact centers have evolved from query resolution to full-featured customer experience centers by embracing artificial intelligence and speech... more >>



Peoria AZ is the SMART Choice for Business Location

Peoria AZ is the SMART Choice for Business Location

September 25, 2017

From its stunning topography to diverse workforce, Peoria Arizona is becoming an increasingly popular place to live, work and invest. Peoria is in a... more >>



TX: Univ. Texas-San Antonio to Hold Coding Boot Camp Sept. 9

July 29, 2019

The University of Texas at San Antonio announced the launch of its first coding boot camp, in partnership with workforce accelerator Trilogy... more >>


Case Studies

blank Case study | April 30, 2018
The Key to Central Louisiana’s Success: A Strong Workforce   

By: Jennifer Alten

Central Louisiana is thriving. One major reason is the area’s strong workforce, which is driving regional growth and productivity. More>>


North Port, Florida:  Its Pro-Business Climate is Sizzling Case study | March 5, 2013
North Port, Florida: Its Pro-Business Climate is Sizzling   

By: Jennifer Alten

The City of North Port, Florida, is the state’s 7th-largest city, and one of the fastest-growing, but what sets it apart is its pro-business... More>>


North Port, Florida Case study | March 9, 2011
North Port, Florida: New Development and Rapid Growth Makes This Buzzing Community a Smart Place to Live and Work   

By: Jennifer Alten

Though it has roots as a retirement community, today the city of North Port, Florida, is anything but. Over the past 10 years, this thriving city in... More>>


Building in College Park Case study | November 16, 2010
The Future of Business in Georgia... College Park   

By: Trade & Industry Development

College Park is home to Fortune 1,000 companies such as Chick-Fil-A and AirTran Airways. The city operates the largest public access Compressed... More>>


White Papers

IndustryWeek White Paper | March 1, 2019
2017 Manufacturing Salary Survey   

2016 was a good year for manufacturing leadership: Job satisfaction was up, and so was pay. Medical device manufacturing took the lead in salaries,... More>>


White Paper | February 16, 2017
12 Mistakes to Avoid in Site Selection   

Study of a few critical mistakes site selectors can make that undermine analysis, lead to risk, higher cost, unfavorable operating conditions. More>>


White Paper | February 17, 2014
United States Office Outlook - Q4 2013   

​In 2013, the U.S. office sector handed in its best performance in seven years. Leasing activity increased, absorption neared 40 million square... More>>



Print

Articles

blank Article | August 22, 2019
Top Sites for Business Growth

By: Peter Francesconi

Every company has different needs when it comes to finding the perfect location—whether access to utilities and infrastructure is a priority, or...   More>>


blank Article | June 14, 2019
2019 CiCi Awards: Community Impact

By: Peter Francesconi

A company’s decision to locate a new facility or expand an existing one can have a profound effect on a community. For the 14th annual CiCi Awards...   More>>


blank Article | June 14, 2019
Base of Operations: Finding the Best Location for a Corporate HQ

By: David Hickey

Location decisions require a strategic approach with attention placed on key factors specific to the project’s requirements. The decision should...   More>>


blank Article | June 14, 2019
2019 CiCi Awards: Corporate Investment

By: Peter Francesconi

Investment by companies in the U.S. continues to be strong. The 15 Corporate Investment winners of Trade & Industry Development’s 2019 CiCi Awards...   More>>


blank Article | September 17, 2018
U.S. Steel and Aluminum Tariffs & Retaliation Tariffs Imposed

By: Doreen M. Edelman, Julius Bodie

President Donald Trump imposed 25% tariffs on steel and 10% tariffs on aluminum imports. What does this mean to your business?   More>>




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