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Contact Centers 2004 - The Year of Big Picture Thinking

Contact Centers 2004 - The Year of Big Picture Thinking

As we reflect on the year just ended and look forward to the future, we see an industry that is thriving, yet undergoing tremendous transition. Our co...

Canada: Where Does Canada Fit into Your Contact Center Strategy?

Canada: Where Does Canada Fit into Your Contact Center Strategy?

Many American companies, under pressure to reduce costs and gain access to fresh labor pools, are interested in an offshore location for their call ce...

A Technology Company's Call Center Search

A Technology Company's Call Center Search

The primary goal of this particular economic development effort was to secure the successful recruitment of Dell Computer Corporation’s first technica...

3PL Site Selection

3PL Site Selection

The low hanging fruit is gone. Tactical operational improvements are limited. Customer demands, global sourcing and limited driver supply are contribu...

New State-by-State Study on the Bioscience Industry

New State-by-State Study on the Bioscience Industry

Employment and other economic activity in the biosciences has grown dramatically in the past three years, and states working to attract bioscience com...

Why the World's Best Companies Are Moving to Texas

Why the World's Best Companies Are Moving to Texas

In the 19th Century, it was not uncommon to find the words “Gone to Texas” etched on abandoned shops and homesteads all across the United States as th...

Putting Biosciences in Their Place

Putting Biosciences in Their Place

The Life Sciences industry is unique in a number of critical respects. First, it is a highly diverse sector, with products and applications ranging fr...

Tariff Rates Fall, Foreign-Trade Zone Use Climbs. What's the Deal?

Tariff Rates Fall, Foreign-Trade Zone Use Climbs. What's the Deal?

For the past three decades, U.S. tariff rates have fallen significantly, with many new products eligible for duty-free importation into the United Sta...

Kansas: An Emerging Presence in the Logistics and Bioscience Industries

Kansas: An Emerging Presence in the Logistics and Bioscience Industries

By highway, rail, or air, Kansas offers excellent transportation and logistical advantages. Because Kansas is central and because the state has focuse...

Supply Chain Outsourcing, a Logical Decision

Supply Chain Outsourcing, a Logical Decision

In the recently concluded Presidential election, outsourcing, or rather off-shoring, was a major campaign issue. The loss of massive amounts of white-...